Our cat tree adjusts to fit ceilings from 7 to 10 feet tall, covering most standard apartments, condos, and homes.

The triple-rod tension system adjusts to your specific ceiling height for a secure, custom fit. Perfect for both standard 8-foot ceilings and higher loft-style spaces!

Absolutely! Our premium triple-rod stability system is engineered to support cats of all sizes, including large breeds like Maine Coons, Ragdolls, and Norwegian Forest Cats.

Unlike standard single-rod trees that wobble, our three-point ceiling connection means multiple cats can climb, jump, and play simultaneously without any movement or tipping.

Weight capacity: Supports cats up to 25+ lbs safely.

Great question! Here's the honest comparison:

Standard cat trees ($200-250):

• Single tension rod (wobbles when cats jump)
• Particle board construction (breaks down in 1-2 years)
• Unstable with multiple or large cats
• Generic overseas seller with limited support

Kitty Kingdom Premium ($349.99):

• Triple-rod stability system (3X more secure - no wobble!)
• Natural solid wood construction (lasts 10+ years)
• Safe for all cat sizes and multiple cats
• Canadian-owned business with real customer support
• FREE shipping included
• 30-day money-back guarantee

Think of it as an investment in your cat's happiness and your peace of mind. Many customers tell us: "I almost bought the cheaper version - so glad I didn't!"

Not at all! No drilling, no tools, no damage to your home.

Our floor-to-ceiling design uses a tension mounting system - perfect for renters!

Simple 3-step setup (20-30 minutes):

1. Position the tree where you want it
2. Extend the three tension rods to your ceiling height
3. Tighten until secure - done!

Clear instructions and all hardware included. If you need help, we're just an email away!

Pro tip: Place near a window so your cat can watch birds and enjoy natural light. 🐱

We offer a 30-day money-back guarantee - no questions asked!

If your cat doesn't love their new tree within 30 days, simply contact us for a full refund. We'll even help arrange return shipping.

Good news: In our experience, over 95% of cats take to their tree within the first week!

Tips to encourage use:

• Sprinkle catnip on platforms
• Place favorite toys at different levels
• Put treats on upper platforms
• Position near a window (cats love watching outside!)
• Be patient - some cats need a few days to explore

Your cat will thank you! 😸

Super easy! Our natural materials are designed to be low-maintenance:

Removable hammock: Machine washable (gentle cycle, air dry)

Wood platforms: Wipe with damp cloth and mild soap as needed

Sisal rope posts: Vacuum or brush off loose fibers occasionally

That's it! The natural solid wood is durable and ages beautifully. With minimal care, your tree will last 10+ years.

Everything you need for a complete setup:

✓ All wooden platforms and posts
✓ Three premium tension rods (for enhanced stability)
✓ Natural sisal rope scratching posts
✓ Removable washable hammock
✓ All mounting hardware
✓ Clear step-by-step assembly instructions
✓ Customer support contact info

Ships fully packaged - just assemble and enjoy!

Yes! We ship across Canada and the USA with FREE express shipping on all orders.

Delivery times:

• Eastern Canada: 3-5 business days
• Western Canada: 5-7 business days
• USA: 5-7 business days

You'll receive tracking information as soon as your order ships. For USA orders, customs/duties may apply depending on your state (typically minimal or none for orders under $800 USD).

Orders placed before 2pm EST ship the same business day. Orders after 2pm ship the next business day.

You'll receive a shipping confirmation email with tracking within 24 hours of your order.

Questions about your order? Contact us at

rob.kittykingdom@gmail.com

- we respond within a few hours!

We ship via express courier with tracking:

• Eastern Canada (QC, ON, Maritimes): 2-4 business days
• Western Canada (MB, SK, AB, BC): 5-7 business days
• USA: 4-8 business days

FREE shipping included on all orders! 📦

Track your order anytime using the link in your shipping confirmation email.

Absolutely! We offer a 30-day money-back guarantee.

If you're not completely satisfied for any reason, contact us within 30 days of delivery for a full refund - no questions asked.

If there's a problem (damage, defect, missing parts):

1. Email us at [email] with photos
2. We'll send replacement parts immediately OR
3. Arrange a full refund/exchange

Your satisfaction is our top priority. We're a small business that stands behind our product!

Contact us: [email] or [phone] - we respond within a few hours.

Yes, but timing matters!

Before shipping: Contact us immediately at [email] and we'll cancel your order with a full refund.

After shipping: We can't stop shipment, but you can refuse delivery (it'll return to us) and we'll issue a full refund once received.

Best practice: Contact us ASAP if you need to cancel - the sooner, the easier!

Email: rob.kitty.kingdom@gmail.com | Phone: 1(833)548-8911

If you have entered an incorrect address, please wait for order confirmation by email. Once you have verified that the address entered is incorrect, please notify us by email at rob.kitty.kingdom@gmail.com

If the address entered is incorrect, we can change it within 24 hours. No refunds will be given after 24 hours.

About 4-8 working days.

Of course! We're here to help. 😊

Contact us:
📧 Email: rob.kitty.kingdom@gmail.com
📱 Phone: +1(833)548-8911
💬 Live chat: Click the chat icon (bottom right)

Response time: Usually within a few hours during business hours (9am-6pm EST, Monday-Friday)

We're a small Canadian business - you'll talk to real people who genuinely care about your cat's happiness!

Have a question about assembly, sizing, or your order? We've got you covered.